Account Suspension

An account suspension will generally occur:

• When invoice payments have not been received.
• If a website has been compromised.
• The domain is involved in any illegal activity.

In each case, our support team will attempt to advise the listed domain contact either via phone and/or email, and offer assistance where possible and related to the matter.

If your account has been suspended, please contact MyCloudHost on 07 5539 6116

Invoice payments

We reserve the right to suspend all account services for customer accounts that have outstanding invoices in accordance with the terms of the subscription agreement.

We make every effort to advise customers of any invoices coming due, providing time to cancel such services or make payment.  Notification of automatic re-subscription is sent to the contact on record 30 days prior to the subscription invoice being issued. If the account remains unpaid:

• Notifications are sent to customers reminding of an overdue invoice.
• All subscriptions are suspended 15 days after the overdue date.
• A late payment fee of is applied to the invoice 10 days after the overdue date.

Once an account is suspended, all domain services contained in the account are also suspended.

Note: suspension will prevent all services from functioning. No information, emails, or files are deleted or removed unless the account continues to remain inactive.

Once payment is made, an account will be automatically unsuspended and services resumed. (Generally within the hour. Propagation time may apply). Payments can be made by logging in to the Client Area and clicking on the Pay Now button.